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Escentual (50)
All 50
Editors' Pick 5
Coupons 45
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Escentual Frequently Asked Questions
How to return?
If you want to return goods, please contact their customer advisor by email: [email protected] According to your situation, they will inform you of the exact procedure.
In order for them to refund or exchange your purchase, the item must be in exactly the same state as when you received the item.
Due to the personal nature of the products they sell, if unwanted items are opened or any seals are broken, they cannot replace or refund.
The refund does not include freight or return postage.
For all returns, they strongly recommend that you keep the receipt of the post office until you receive the return letter of credit. Unfortunately, they cannot be responsible for undelivered returns.
What do I do if I received a damaged item?
If the product is damaged, please do not deal with the damaged items. They will ask for evidence of the damaged items. This may be in the form of photos, or they may ask for the return of damaged items. Once damage is found, please send an to them or call 44 (0) 2920008844 as soon as your product arrives. If they receive a notice more than 14 days after delivery, they will not accept the return. Their customer consultants will let you know the return process and provide you with a free mailing address so that you can return the goods.
For international orders, it's a pity that they can't provide free return service. However, if you can provide them with the return postage receipt of standard service, they can reimburse it to the delivery postage paid on the order. If it is higher than this amount, please contact our customer consultant, who can discuss the process with you.
Please note: if any items in the gift set, boxed set or multi box set are damaged, please return the whole boxed set and they will be happy to replace it. They cannot provide substitutes for gift sets, box sets, or single elements in multiple packages.
- For all returns, they strongly recommend that you keep the receipt of the post office until you receive the return letter of credit. Unfortunately, they cannot be responsible for undelivered returns.