Exoticathletica Frequently Asked Questions
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link.
What the international orders shipping policy?
International orders are dispatched from our Distribution Centre in Australia via AUSTRALIA POST or DHL (available rates will be displayed at check out). Delivery time is approximately 7-15 business days, however this time frame may vary from country to country. Their International Shipping rate covers transport costs only and does not cover import liabilities, customs duties or taxes that may apply in the destination country.
What is your return policy?
You can return any eligible items within 30 days of delivery, as long as it meets the below eligibility criteria:
- Item(s) must be unused, unwashed and in impeccable condition.
- Garments with distinct odours, blemishes, signs of wear and tear or covered in animal/human hair will not be accepted.
- Tags must still be attached.
- Undergarments and socks cannot be returned for hygiene reasons.
- Sale items cannot be returned unless deemed faulty.