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How to deal with the return items?

• Returns must include only the defective pieces. Do not include any fully functional items or pieces into your WarrantyReturns request. Please keep the original packaging and any non-defective items as they will only warranty and replace the defective pieces.

• If the product has physical damage, damage from outside weather and/or evidence of tampering with the product, it will NOT be eligible for warranty exchanges or any refunds or returns.

• If you are not familiar with how to install or use the products you received, please take some time to go over the included instructions or feel free to contact them with any questions as they are always glad to help.

• Returns Shipping – Please contact their support staff at [email protected] to start the Warranty Exchange process. 

• Their team will work with you through the process. Please note that returns shipping is NOT pre-paid, but will be refunded upon receipt of defective items.

Can I get the refund?

• If you would like to return your product for a refund, please note that they will only accept non-assembled units. They will not be able to offer a refund if the unit shows that it has been assembled.

• For non-assembled units they will refund the full cost of the unit back to the payment source originally used to place the order. Customer is responsible for shipping costs.

How to track order information?

• Once your order is shipped you should receive a confirmation email with the tracking number. 

• If after 2 business days of placing the order you still have not received a tracking number, please contact their support team at [email protected]

Does Ezplaytoys ship internationally?

• Currently, they ship only to the contiguous 48 US states. Hawaii and Alaska shipping is available at an additional cost, please contact [email protected] for a quote. Some international customers have used intermediary shipping companies that deliver specifically to their country.