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What should I do if I receive a wrong order?
If you received an item that you did order, but want to return it (as long as the item qualifies for return), you will have to cover the cost to ship the item back, plus you will be charged a restocking fee (most products are 10%-30% fee). Unfortunately there is no way to refund your original shipping charge.
Call them at (800) 810-FILE (3453) for a Return Authorization Number and they will guide you through the process and help you find the correct product.
If you qualified for free shipping and choose to return the product, then you are responsible for covering the original cost of shipping plus the said restocking fee (if applicable).
How can I return an item?
They offer many different types of products here at FilingSupplies.com and they want you to be 100% satisfied with your purchase.
They strive to accurately provide detailed product information and descriptions, and if you have any questions, call them at (800) 810-FILE (3453), live chat with them, or email them at [email protected].
Where will my order be shipped from?
They ship from multiple warehouses/factories all across the country, and they strive to have your entire order shipped from the closest warehouse to your location for speedy delivery. Under some circumstances they may have to ship your order in multiple shipments.
If this is the case, each shipment's tracking information will be updated in your order which you can review by logging into your account here: My Account. They will also send you an email updating you on any partial shipments.
What can I learn about modified products?
All modified and/or custom items are non-returnable due to the many different options available. Most folders with fasteners are considered modified products.
If you are unsure if the item you ordered is modified or customized, please contact their customer service department at (800) 810-FILE (3453) (Available from 7:00am - 5:00pm PT Monday-Friday). Please note all special order and/or custom order's require payment in full upon placing the order.
How long will my order be shipped to me?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Sign In" link at the top right hand side of their site to login to your account and track the status of your order.
You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
How can I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left and bottom of their website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand".
Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.