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My 1st Years (48)
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My 1st Years Frequently Asked Questions
How do I get free delivery?
They don't currently offer free delivery, however sign up to their newsletters to be the first to find out when they'll be offering it again.
When will my order be delivered?
If you select the standard UK delivery service, the delivery aim is 7 working days but they do ask customers to allow up to 7 working days for delivery.
If you select the Express/Next Day/Saturday service, deliveries are guaranteed to arrive on the day stated when you choose your delivery type. (Next day delivery is available if ordered before 1pm Monday-Friday).
How can I track my order?
Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can be located within your order history, simply by logging into account area and viewing order history.
How will I know my goods have been dispatched?
As soon as they have dispatched your order, you will receive an email from them confirming the details of your purchase and the delivery method you have chosen. Your dispatch confirmation will also contain details of how to track the progress of your delivery. You can login at any time to see the status of order.
How are the products personalised and packed?
Most of their products are personalised using embroidery. It provides a much better effect than the print alternatives and creates a permanent effect on the items improving their appearance. However they offer some engraving and print alternatives on certain products where this method looks best.
What will happen if I miss the delivery?
All deliveries made by their courier service will require a signature. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier will leave a 'while you were out' card where you will have the option to re-arrange delivery or collect from your local sorting office. Should the courier be unable to complete delivery and the parcel has been left at the depot for over 1week, your order will be returned to them.
What if I no longer require the order or need an exchange?
If the order has been damaged in any way then please get in contact within 10 working days of receiving the order. They will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on their part.
Can I provide you with a specific gift message?
Yes, during purchase on the basket page you will have a box available for you to write your own personal message to be sent with the gift. This will be placed on the gift card, which arrives with the parcel for the recipient to see when delivered.
Can I change my orders?
If you would like to amend your order, email them within 30 minutes of placing the order. Please include order number and the change in which you would like to make.
Please note that they cannot guarantee amendments submitted after 30 minutes as your order may already be in production.