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Do I actually have to leave the house?
No, silly. Each month the 'Find' explores a different locale, but you'll be able to complete the adventure at your leisure from home in your underwear if that's your thing.
Everything you need is included in the box along with your trusty electronic device.
What if I don't enjoy my subscription?
You can cancel your subscription at any time by logging into your Cratejoy account using the login button above, or just email them at [email protected]
What is their refund policy?
You're welcome to cancel your subscription at any time by logging into your Cratejoy account using the login button above or by emailing [email protected]. Your cancellation will take effect at the beginning of the next billing cycle and you will still receive any boxes that you have paid for.
For instance, if your subscription is month-to-month, you'll receive one more box after canceling. If your subscription is 3-months, 6-months, or annual you'll continue to receive your boxes until the end of the prepaid subscription period. You won't be charged at the time your subscription is scheduled to renew. Refunds are not offered for boxes that have shipped. Any refunds requested for unshipped boxes are subject to a $10 processing fee plus 10% to recoup credit card fees incurred.
What if there is something missing from my box?
Each box will include a checklist of items. If you are missing something, send an email to [email protected] and include a description of the missing item and the city theme for the box.
When are renewals?
Renewals occur on the first day of the month, after you receive your first box. Depending on what option you select, your subscription will renew every one, three, six or 12 months.
How does a recipient know that I sent them a gift?
As soon as the first box is shipped to recipients, they will send them an email with the tracking information. If you would prefer to keep the gift a surprise, just add your email address instead of the recipient's.
Do I have to purchase more than one box to solve the mystery?
Each of their boxes is its own complete mystery, so you don’t have to wait for another box to feel the satisfaction of cracking the case.
