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FitFlop (43)
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FitFlop Frequently Asked Questions
What is FitFlop Return Policy?
Products purchased on thier Website may be returned unless the Product is marked "Final Sale".
If you wish to return a Product purchased on thier website, please follow the return instructions provided on the paperwork included with your parcel. You can return any eligible items that you've ordered online from FITFLOP.COM WITHIN [28] days of the shipment.
Products in thier sale (clearly identified on our website) can be returned to the warehouse up to 28 days from the date of purchase using the prepaid UPS label that comes with your package. Please note that using the included prepaid return label will deduct $6.39 from your refund.
Some of the marked-down products on website are offered on a final sale basis. Final sale items cannot be returned or exchanged unless the wrong product has been sent.
Please COMPLETE the RETURN FORM on the reverse of your receipt and include it inside your package.
You should obtain a receipt for your return package from USPS, which can be used to track the item(s) you are returning, should for some reason they not arrive at thier warehouse.
In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling.
What is FitFlop Shipping Policy?
At this time, FitFlop cannot ship or bill orders outside of the United States, or accept credit cards issued from a bank outside of the United States.
Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and, except as set forth in the Terms and Conditions, for all charges related to returning or exchanging Products.
Surepost Service $5.95: Customers can typically expect delivery within 2-5 business days after the order is processed, pending credit card approval. When shipping to Hawaii and Alaska, please allow up to 14 business days if using SurePost.
2-Day UPS Air Service ($15.95): Customers can expect delivery in 2 business days on orders placed prior to 3pm EST Monday - Friday, pending credit card approval. Orders placed after 3pm EST will ship the following business day. UPS is thier preferred method for HI and AK customers.
Next Day Air UPS service ($38.95): Customers can expect next business day delivery for orders placed prior to 3pm EST Monday - Friday, pending credit card approval. Orders placed after 3pm EST will ship the following business day.
How much is FitFlop's Delivery?
Standard shipping cost is $8.95. 2 - Day Air cost is $15.95 (currently unavailable). Next Day Air cost is $38.95 (currently unavailable). FitFlop offer free standard shipping on all orders over $129.