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Fluorescent Gallery Frequently Asked Questions
Do you ship to my country?
They ship to the United States and Canada from the Midwest using FedEx Ground. For international order, customers can Contact them with the details of the potential order (design and quantity by exact size – see How to Measure), including the delivery address, and they will respond with them one by one.
What is the shipping policy?
If you are in the US, they will use FedEx Ground shipping method. You need to pay $34 flat + $2 each panel. Hawaii and Alaska shipments are higher and calculated at Checkout.
If the order is from Canada, they will use FedEx Ground Canadian shipments. And you need to pay $34 flat + $3 each panel. Depending on the Province, additional charges of $60 to $80 are added for Custom's brokerage fees and $5 to $9 per panel for HST/PST/GST and other fees.
There is another method: FedEx 2Day or Overnight. Since all products are printed to order, production time required is a minimum of 4-8 business days from the order date. Once the panels ship, it's typically 2-3 business days for delivery. Western US locations 4 business days. You can Contact them prior to placing your order, if you have a very tight deadline.
How long will it take the panels to ship?
Lead times: All products are manufactured to order and ship from the Midwest. Expect most orders to ship in 6-8 business days. Oversize panels, Lumieo acrylic upgrades, and orders over 15 panels may take a few days longer. Email them for the lead time on orders of 40 or more panels. Samples are printed to order as well. They may take 10 business days for delivery.
What is the return policy?
In the extremely rare event that you receive less than a perfectly manufactured product, they will replace it at no charge upon receipt of a photo that clearly shows the defect. Defects must be reported to them within 7 days following delivery. Panels damaged by FedEx while in transit Panels will be replaced at no charge. Damaged panels are not eligible for refunds. 3 panels of the same size/design may be returned for refund within 15 days following delivery. No refund will be processed for items returned without prior written authorization.