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Frank and Oak Frequently Asked Questions
Can I return my online purchase to my local Frank And Oak store?
- Stores in Canada: Online orders delivered in Canada can be returned to any of their Canadian store locations for a refund to your original method of payment. Make sure to have your order number or a proof of purchase with you when you make your return.
- Stores in the US: They are currently unable to accept returns from online orders at our US retail locations. Online orders delivered to the US must be returned by mail.
How do I use my gift card or store credit?
To redeem your gift card, simply enter your gift card code at checkout and the balance will be applied to your order total.
When you pay with a gift card, this is considered a payment method and not a discount code.
If you return products purchased with a gift card, your refund will be issued as a gift card.
Note that purchases made using split payment (part gift card, part credit card or other payment method) will always be refunded to the gift card(s) first, and any remaining balance will be issued to the other payment method.
If you previously had Frank And Oak store credit, your balance was transferred to a gift card and emailed to you at the email address associated to your Frank And Oak account in September 2021.