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Garnet Hill (50)
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Editors' Pick 5
Coupons 44
Deals 6
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Details
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Garnet Hill Frequently Asked Questions
What to do if you I to return or exchange your Garnet Hill purchase for any reason?
Send them your item using the standard UPS or USPS return label included with your order. For your records, please jot down the tracking number from the label.
Should you prefer, you can create and print your UPS return label here. Please make a note of the tracking number from the label, or remove and retain the top portion where the number appears. Then take your package to UPS. You can find the nearest location at UPS.com or schedule a pickup.
For exchanges, there is no charge to return the item, and the new merchandise will be shipped to you with no shipping fee. For returns, there is a $7.95 shipping fee per package with their label.
- Please note that some items such as rugs, beds, and furniture require special handling when returning or exchanging.
Can I make a return at Garnet Hill?
If something in your order doesn't work out, they'd like to make it within 90 days. When the 90-day period ends, their commitment to assuring quality in every stitch does not. Should an item be defective, they'll replace it for up to one full year from the date of purchase. Please clearly explain the defect to Customer Service. They'll inspect your return to verify the issue. After their review, you'll receive an exchange or refund. You'll find that quality and integrity are more than language; they are fundamental to the Garnet Hill experience.
What's the express Next-Day shipping?
Add $19.00 to Standard Shipping cost.
Available to street addresses only.
Order must be placed by 3:30 PM ET.
Orders placed after 3:30 PM ET on a Friday ship on Monday.
Not available on items with shipping surcharges.
Can I order an item that I see in the catalog but not on the website?
If you have the catalog item number for an item, enter it in the search box at the top of any page. If your search does not bring up the item you were looking for, please contact their Customer Service Department.
How do I track the status of an order?
You can check the status of any Garnet Hill order by clicking on the "Order Status" button on the top navigation bar and following the directions given on that page. If you do not have your order number, please contact them for assistance, 8am to 8pm EST Monday thru Saturday.
How do I cancel an order?
You may cancel your order at any time prior to pressing the "Submit Order" button at the end of the checkout process. If you want to cancel your order after you have pressed the Submit Order button, you should contact their Customer Service Department by phone (800.870.3513) immediately.
What are the shipping and processing charges for furniture and large rugs?
Because furniture and large rugs cost more to ship than their other merchandise, a surcharge has been added to their regular shipping and processing charge. This additional amount will appear on the item detail page after the size and color for the item has been selected.