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How long is my appointment?

• Telemedicine appointments come in 20 minute or 30-minute options. Gennev recommends a 30-minute appointment for all new patients, so that they have enough time to talk with you about your symptoms and make sure you get the education you need to make good decisions about treatment. 20-minute appointments can be useful as follow up appointments.

• HealthFix appointments with your Menopause Coach are 30 minutes long.

• The average in-person appointment time that most Americans get with their doctors is 10 minutes. Gennev believes women's health starts with a conversation, so Gennev offers extended time in thier video-based appointments.

What is Gennev's No-Show Policy for Appointments?

• Gennev appointments are expected to start and end on time. The physician will wait up to 10 minutes for a 30 minute appointment and up to 7 minutes for a 20 minute appointment. During this time, the provider will reach out to the patient coordination team to check if there has been outreach from the patient about why they have not yet joined the appointment. After this time, if the patient has not reached out with notice of being unable to join, the patient is considered a "no show". If the patient logs on late, the appointment usually cannot be extended, since other patients are waiting, although this can be addressed on a case-by-case basis.
• Patients who "no-show" without any prior notice will forfeit their fee for that visit. Rescheduling one time is allowed, and a discount of 25% can be applied to a rescheduled visit after a no-show.
• Patients who cancel more than 24 hours prior to the appointment are eligible to apply the fee to a future or appointment or request a refund.
• Patients who cancel with less than 24 hours notice may apply their fee one time to a future appointment but are not eligible for a refund. If they cancel or no-show for the rescheduled appointment, the fee is forfeited.

How much does it cost to book a telemedicine visit with a Gennev doctor?

Gennev offers 30-minute appointments for $120, and 20-minute appointments for $75. Appointment fees are paid at time of booking. New patients are encouraged to select the 30-minute option so that there is sufficient time to meet with your doctor and have all of your concerns addressed.

How long do I need to book with a doctor - 30 minutes or 20 minutes?

Gennev recommends all first-time patients book a 30-minute appointment with the doctor. This provides sufficient time to review the patient's Menopause Assessment, medical guidance, and discussion around treatment options.