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Get Name Necklace (40)
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Get Name Necklace Frequently Asked Questions
What are the shipping options?
They take pride in providing a range of secure local and world-wide shipping options.
In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade.
They usually offer two methods to the U.S: Standard Free Shipping, Express - shipments require a customer signature upon delivery
Each Shipping Method has a different time frame and different prices. Please visit their shipping information page for more info.
Please note that the time frame is stated in business days, which means that it does not include weekends.
Why didn't I get a shipping comfirmation?
If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.
Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.
If for over a week, you still haven't received your shipping notification, please contact them.
What to do if I can't track my shipping information?
They are sorry that you are having trouble with their tracking tool.
They ask that you please check that you have entered the correct Order ID number.
If you are sure that the Order Id is correct, then maybe there is a problem with the email address.
Please contact them if you are still having difficulties with tracking your order.
If your postal tracking number is not working, please allow 48 hours to try again.
Sometimes it takes time for the information to be update on the shipping websites.
What should I do if my jwewlry is damaged?
They are sorry to hear that your order is damaged!
They are happy to assist you with any issues, but first their customer service team are obliged to receive a picture from you in order to proceed with a reorder for a replacement item.
Please contact their Customer Service Team with: Your Order ID number.A picture of the damaged item.A description of the damage. The item's name and item ID.
How to return a product?
To request a return, please contact their customer service. One of their reps will follow up with you via email with instructions.
If you require assistance, please email them at [email protected]. If it is a quality issue, please provide an order and attach clear photos of the items that represent the issue.
Upon acceptance of your return, a refund will be issued to the original form of payment within 3-7 business days.
Any promotional gifts must also be returned with your returned item. The returned item should be kept in its original condition in which you received them in.