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G.H. Bass (33)
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G.H. Bass Frequently Asked Questions
What should I pay attention to when I make a return?
Merchandise indicated as "Final Sale" cannot be returned.Shipping and handling costs are other fees are non-refundable. To exchange an item, please return item for a refund and place a new order. Orders using PayPal must be returned by mail and will not be accepted at stores. Returns will be accepted at US store locations when accompanied by a receipt or pack slip indicating the price paid in US currency and date shipped.
Does G.H.Bass offers price adjustments?
If an item on ghbass.com is reduced in price within 14-days of the order being placed, they will be happy to offer a refund for the difference.
Will my refund include courier charges?
If you choose to use the label included in your package, a charge of $6 will be deducted from your refund amount.
Does G.H.Bass offer exchanges?
Please return the item you wish to exchange and place a new order for the replacement item. They will be happy to honor the original price you paid.
How do I return my online order by courier?
They will gladly accept merchandise returns within 30 days of delivery given the item is in new, salable condition, unworn and unaltered with the original tags still attached Please indicate the reason for your return on the return form, include this form in the return package and record the return label tracking number for your records.
How long will it take for my return to be processed?
Please allow up to 14 days once they receive the item for your funds to be reflected on your account.
What's the exchange rates, duties and taxes?
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by fedex and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
International taxes, tariffs and value-added tax (vat) will be calculated into your final order total during checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that fedex supports.
What do I do if I receive a faulty item in my order?
They apologize if your item arrived damaged or defective. Please email them pictures of the item along with your order number as soon as you receive the item, and they will be happy to assist you.
How do I return my online order by courier?
They will gladly accept merchandise returns within 30 days of delivery given the item is in new, salable condition, unworn and unaltered with the original tags still attached Please indicate the reason for your return on the return form, include this form in the return package and record the return label tracking number for your records.