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What is their shipping policy?

• All their orders were completed within 2 working days and shipped from their third-party logistics partner ALT finecom finishing electronics logistics GmbH's warehouse in Germany and handed over to their logistics partner.

• The customer will send an order confirmation email after placing an order, including the invoice and our terms and policies.

• Under normal circumstances, the products will be packaged and handed over to their logistics partners within 2 working days.

• Within the EU, the actual delivery time of packages varies from 1 to 14 working days, while delivery to non EU countries may take 21 working days, depending on the destination.

• In rare cases, according to German Customs Law, international orders exceeding 1000 euros may be delivered in multiple packages at different times.

What is their return policy?

• The return can be obtained within 14 days at most, and the return qualification date will start after the customer receives the delivery.

• In order to speed up the return and refund process, please follow our official return process, because returns that do not follow their official return process will take longer to process and refund. They offer free returns in the European Union, the United Kingdom and Switzerland.

• The products must be returned intact, in their original state and packaging (including labels). If the goods are returned, worn or used (not for fitting), there is no refund.

• If your product fails within 14 days after receiving the order, please contact the customer service department and provide proof of purchase. They will replace or refund it.
  

• The rejected goods will be returned to the customer and the delivery cost will be borne by the customer.

What is their refund policy?

• Once the returned products are inspected and accepted, a full refund will be made according to the original payment method used by the customer at the time of purchase.

• If the complete order is returned, the freight (if charged) will also be refunded.

• DHL Express label shipping is non refundable.

• If you pay by gift card or credit card, they will first return the gift card you entered at checkout, and then return your payment card.
• If your package is sent back to them for any reason, including but not limited to:; If the address provided is wrong, the parcel is not claimed, and the customs fee is not paid, Gobi will refund the amount of the commodity after the commodity is returned to the warehouse. The freight will not be refunded.