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Which wheel size should I get?
Each size wheel provides a different pressure. The 10" & 12" wheels help to ease into back pain relief without over stretching tight muscles. The 6” Deep Tissue can be a huge help with the stubborn muscles that need extra pressure to release. They always recommend the 3 wheel pack to cover all your bases and get complete back pain relief.
What should I do if I don't want my products?
The Chirp Wheel+ is backed with a 60-day trial. Their 60-day trial starts from when your package is delivered. If you are unhappy with your order and want to return within your trial period, they will accept it for a refund. Their Returns Department inspects each product returned. If it is returned damaged from negligence (i.e. you let your dog use it as a chew toy), they will not process your refund.
NOTE: Any original shipping charges will not be refunded unless the return is a result of their error. If you have purchased through Kickstarter or Indiegogo, free return shipping will not be applied.
How can I make a return at Chirp?
If you made a purchase with a free add-on product and it is not returned with the wheels, they will charge you full price for the add-on. Please send them an email to start your return request.
A return shipping label will be emailed to you within 2 business days. You will need to use the label within 14 days of the date printed on the label before it expires.
Once they receive your return, their fulfillment center will inspect it. Product must be returned in like new condition.
Following the product inspection, your refund will be processed accordingly within 3-5 business days.
When they process your refund, you will receive a confirmation email. Please contact your bank or financial institution for posting timeframes; it can take up to 10 business days.
How can I make an exchange?
Contact their customer support center 24 hours a day.
They offer a 1-year exchange program.
If you are not completely satisfied with your produc, you may request that they send another quality product in “exchange” for it with free shipping.
All exchanges are final.
What's the difference between the Chirp Wheel+ and the Chirp Wheel Sport?
The Chirp Wheel+ has over 20mm of padding along with a spinal canal for your spine to rest. If you're just looking for back pain relief, this is the wheel for you.
The Chirp Wheel Sport has about 6mm of padding and no spinal canal. While it can be used like the Plexus Wheel+ for back pain, it is also very versatile in the sense that it can be used on different parts of the body like a foam roller due to the even surface and higher pressure.
How does the Chirp Wheel work?
The Chirp Wheel puts pressure on the muscles surrounding the spine. In doing so, the muscles are stretched and strengthened. The technical term for this is Myofascial Release. Myofascial is a fancy word for muscle, and release is referring to the tension within the muscle.