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Can I make a return at GolfEtail.com?
Items purchased in new condition, must be returned to them in new condition within 30 days of the original purchase date. This means, if the item was used, even once, it is no longer in new condition and not returnable. Ensure the tags are intact and return the original manufacturer's packaging.
Items purchased in pre-owned condition must be received by them in the same condition as to when you received it and must be returned within 30 days of the original purchase date. Obviously, for pre-owned items the tags and packaging are not an issue.
How long can I get my refunds at GolfEtail.com?
After they receive the return they will issue a full refund, less the original shipping charge, by crediting the original payment method. The processing time for a return may take up to 2 business days (Monday-Friday excluding holidays) upon receipt of your return.Returns may be subject to a 15% restock fee with a minimum of $5 and a maximum of $20. They will waive the restocking fee if you place a reorder or accept a store credit. To choose store credit, simply check the box on your return form.
What's it cost to ship and when will I receive it?
They get it - shipping is important. You just purchased something you want, you want it quick, and you don't want to pay a lot to get it. They understand – they shop on the internet too.
They know which shipping companies are best at getting your order to you quickly and safely and do it so at a fair cost. They have partnered with the best of the best, including UPS, FedEx and US Postal Service. So, on every order they select which shipping carrier is best suited to meet your needs.
Also, for a limited time, they are offering a flat $5.00 shipping rate when your order ships within the contiguous United States.
When will my order ship?
Obviously, if any of these days are a holiday, then it will ship the next business day, including, but not limited to: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, or New Year's Eve.
What are the shipping rates beyond the contiguous US?
They ship to APO/FPO address, Hawaii, Alaska, Puerto Rico and beyond the contiguous US with a variety of shipping options. These rates vary depending upon your destination and service needs, and can be found using the shipping rate calculator in your shopping cart or during checkout.
Can I have my order shipped internationally?
Due to ever increasing fuel costs, international shipping has become cost prohibitive. At this time they have made the decision to no longer ship outside the United States. They hope to resume shipping internationally in the near future.
Will I receive a tracking number?
Of course! They will email you a tracking number as soon as your order ships. Email them at [email protected] if you have difficulties tracking your order.