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Nitro PDF Frequently Asked Questions
What is Nitro PDF Return Policy?
As a customer, your satisfaction and success are the motivation for all we do—which is why they'll always do everything Nitro PDF can to ensure Nitro PDF make working with documents smarter and easier for you.
You may be approved for a refund if you purchased Nitro from thier online store at www.gonitro.com and one of the following conditions applies: The product is proven to be defective by Nitro's technical support department. Duplicate orders were made at Nitro's online store. While these conditions are guidelines, all refunds are made at Nitro's sole discretion. While these conditions are guidelines, all refunds are made at Nitro's sole discretion.
If I join Nitro PDF Affiliate Program, what can I get?
50% lower cost: As the first and leading replacement for Adobe Acrobat, Nitro Pro delivers equally powerful performance and robust features—at half the cost.
Fast adoption: A Microsoft Office–like interface ensures an intuitive experience and shorter learning curve for even first-time users.
Proven technology: Supporting some of the world's largest organizations since 2005, Nitro improves efficiency for more than 650,000 businesses, including over half of the Fortune 500.
How to apply for a refund?
They're sorry to hear that Nitro wasn't the perfect fit for your needs. If the conditions listed above apply to you, please follow this step-by-step guide to apply for a refund: If you have already activated your Nitro Pro license, please deactivate it by going to Help tab > About Nitro Pro. Please refer to the following Knowledge Base article for detailed steps on how to deactivate Nitro Pro: http://kb.gonitro.com/knowledgebase#/search/deactivate/000001915.
Once your Nitro Pro license has been deactivated, please click below to contact thier Support team and specify the details of your refund request.
Nitro PDF will notify you when we have processed your refund request or if Nitro PDF needs additional information. Once your request has been processed, please allow 5–8 business days for the refund to appear in your account.
If you purchased Nitro Pro directly through a Nitro sales representative or reseller, please reach out to your Account Executive or reseller to discuss potential refund options.
Why do I get an error when trying to activate Nitro PDF Pro?
If you are on Nitro PDF Pro 12 or an older version such as Nitro PDF Pro 11, Nitro PDF Pro 10, or Nitro PDF Pro 9, you might not be able to re-activate your software (Error message "There was a connection issue"). This is because our activation servers no longer support older versions of Nitro PDF Pro, so your software needs to be updated to Nitro PDF Pro 13 or to the latest build of Nitro PDF Pro 12.
If you're an individual user, you will have an option to either upgrade to Nitro PDF Pro 12 free of charge, or to upgrade to Nitro PDF Pro 13 for a discounted price. This upgrade can be run on top of your already installed license of Nitro PDF Pro. If you choose to upgrade to Nitro PDF Pro 12, please visit thier downloads page and install Nitro PDF Pro 12.16.9.574. Your new license will use the original serial number for its activation.