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What can I expect as you change shipping couriers?

• Tracking will be provided via e-mail and on “My Account” along with a link to a site with details on where your package is in the delivery process. Please allow 3-6 business days for tracking to initiate.
• They anticipate orders will arrive within 10-15 business days from purchase. Shipping times may vary.
• Delivery vehicles may not be marked, and the delivery driver may not be wearing a uniform when delivering your package.
• The delivery driver will collect a signature from the person accepting delivery and will check a government issued photo ID to ensure that the person accepting delivery is 21+.

Can I change my auto-ship or subscription frequency?
As of October 2020, all new auto-shipments and tiered subscriptions are set for monthly delivery. If you had auto-ship setup prior to the launch of their new tiered subscription program, your previous delivery frequency will remain valid until there is a change to your auto-ship or subscription. Any changes to legacy auto-ship or subscriptions will be converted to monthly deliveries going forward. Please note that auto-ship or subscription orders cannot be changed within 48 hours of a scheduled auto-shipment.

When will my credit card be charged?
Your credit card will not be charged at the time you submit your order but will be authorized for the amount of your purchase. Your credit card will be charged after they have verified your age and credit card details, received credit authorization, and begun processing your order for shipment. Processing times vary and may be longer should they need to reach out for additional verification.

What if I receive a confirmation email for an order I did not place?
Call the Vuse contact center at 1-877-614-VUSE (8873) as soon as possible to report any suspicious activity on your account. If you suspect your account information has been compromised, you should change your password immediately. You are responsible for maintaining the confidentiality of your username and password and for restricting access to your computer. You are solely responsible for all activities that occur when someone logs in to the vuse.com website using your username and password.

Do I have to pay taxes?
Yes, you are responsible for paying any applicable taxes. An estimate of applicable taxes will be added to each order, and will be displayed prior to checkout. Final charges, including any applicable taxes, will be reflected when your order is processed. The amount of tax charged, if any, is based on the tax laws in effect in the jurisdiction where the order will be received (i.e., the shipping address).