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GrandeLASH (50)
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GrandeLASH Frequently Asked Questions
Can I make a return at Grande Cosmetics?
Returns can be made up to 90 days from your delivery date to receive a full refund of the amount of your purchase. They are committed to providing their customers with the best products. If you feel that the product you received from Grand Cosmetics does not meet this requirement, please return the product and they will be happy to remit the full payment to your account. Unopened items can also be replaced within 90 days of delivery.
How long can I get my orders at Grande Cosmetics?
Items ordered at GrandeCosmetics.com can be shipped to all 50 US, Puerto Rico, APO/FPO boxes. Sorry, they don't offer international freight now. You can track your order online at any time by logging into your account. You will need to provide your email address and order number. You can also track your order by clicking on the tracking link in your shipping confirmation email, or you can contact their customer service team.How do I use the discount when I make an order?
There is a coupon code field at checkout where you can enter a valid coupon code. If you need more information or have questions, please contact their Customer Service Department at 877-835-3010 or [email protected]. their customer Service team is available Monday through Friday from 9:00 a.m. to 5:00 p.m. Est.
What should I do if I don't receive my orders?
First check if they have your order and check the status of your order. If you have a Grandecosmatics account, you can tap the "My Account" icon in the upper right corner of the screen to log in to your account and see your order history, status, and shipments. If you don't have an account for GrandeCosmetics.com, you can enter your number via their order status link and receive information about your order status and shipping.
If your order indicates that your order has been shipped but you did not receive it, or if your order is not listed, please contact their Customer Service Department for assistance.
How long can I receive my refunds at Grande Cosmetics?
Return credit usually takes 7-10 business days from the time they receive your item and process your return. The amount of time before you see a payment in form is determined by your payment provider or credit card, but most payments are reflected within a billing cycle of 1-2. If you paid via Afterpay, you will need to contact Afterpay directly to refund your installment.
Does guarantee the money back?
Yes, all their products come with a 90-day money-back guarantee. For details on refund/exchange, please refer to their Return Policy on your packing list or their website located here. Note: their 90-day guarantee is valid for their domestic orders only. International orders are invalid.
What should I do if I am sensitive to the products?
While sensitivity is rare, it's always a possibility whenever a new beauty product is launched. Some people may have a slight sensitivity when initially using GrandelASH-MD. Typically, sensitivity occurs with using too many products per application. If irritation occurs, feel free to use the product every other day or so for a week or two. Then continue daily use as directed. If you feel uncomfortable, stop using immediately.