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Who is Greats?
They are Brooklyn’s first sneaker brand, founded in 2014 by Ryan Babenzein.
They make shoes for the rest of your life.
And, They like to make them in a responsible way.
The item I want is sold out, how can I get it?
They hate waiting too, but this happens sometimes. Sign up to be notified when they restock a shoe and you’ll get notified when it’s back.
In order to sign up for a notification, please select the style and size shoe you would like to purchase. Then click the "Notify Me When Available" button on the right side of the page. Then, as soon as they restock they'll send you an email notification.
How long will it take for my order to ship and deliver?
All orders will ship with the free ground shipping, your order will arrive in 3-6 business days. Expedited shipping is not available at this time.
What shipping speeds do they offer?
All orders will ship with Free Fedex Ground Shipping. Expedited shipping options are not available at this time. Because all orders ship on the following business day, please add one additional business day to every shipping estimate.
Can I edit/cancel my order after it has been placed?
They cannot modify orders once they are placed. They will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
How can I track my order?
You can find your tracking information on your order confirmation email. If you’re having trouble finding your order confirmation email, feel free to reach out on live chat or email at [email protected].
My tracking says my order was delivered, but I haven’t received it—what do I do?
Oh no! Reach out to the Greats Customer Experience Team with your tracking information and correct shipping address. They’ll get your issue sorted out as quickly as possible.
How long does it take for me to receive my refund?
You can expect to receive your refund within 10 business days after your return has been shipped.