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Hally Hair Frequently Asked Questions
I think there is something wrong with my shipment. what do I do?
If your shipment is put on hold by your carrier, please contact them directly as they may need specific instructions on where to ship your order.
What ingredients does Color Cloud use?
Color Cloud is free of ammonia, PPD, resorcinol, sulfates, parabens and gluten, and is infused with natural extracts to nourish your hair like chamomile, lavender, ginseng and aloe vera. Color Cloud hair dye is activated with ethanolamine and hydrogen peroxide. Hally uses certified vegan ingredients and is 100% cruelty-free. None of their products have been tested on animals.
I have very damaged hair, can I still use Caiyun?
All hair will react differently to semi-permanent hair color, but know that Color Cloud uses a gentle, ammonia-free formula infused with nourishing natural extracts. They do recommend waiting at least 1-2 weeks between any permanent hair dyes.
How to cancel an order?
Sorry to hear you would like to cancel your order: please contact [email protected]. They can only cancel orders that haven't been shipped yet, so please do so ASAP! They will keep you informed via email and send a tracking number as soon as your order ships so you can check the status and see when your order will arrive.
When will my order arrive?
Any orders received before 2pm EST will be processed the same day and shipped the next business day. Orders received after 2pm EST will be processed the next business day and will be shipped the next business day. Hally offers free shipping on all orders over $35! Shipping is available via FedEx SmartPost and delivery, should arrive within 5-7 days.
What is Hally's return policy?
Returning your Color Cloud kit for a refund is easy, you don't need to contact them before doing so. Please see return instructions. Note that they do not provide return labels. Color Cloud can be returned if the kit and all products inside have not been opened within 30 days of purchase (with the safety seal still fully in place).