15% Off Hancock Gourmet Lobster Coupon | Apr 2025

Why Can't I Choose Standard Shipping?

• Your shipping options depend on which day of the week you select as your arrival date. They typically ship Standard Delivery Monday-Wednesday.

• They may shut this service off to areas that are experiencing extreme temps which would prevent the products from arriving in good condition.

• Standard Delivery (1-3 days) is available for packages shipping Monday through Wednesday.

• Overnight Next Day and Overnight a.m. delivery Express are available for packages shipping Monday through Thursday.

• Saturday Delivery is available for packages shipping Friday.

• Please note that for a package to ship the same day it is ordered, the order must be placed before 10:30 AM EST.

Will my products get fully packed?

• All food packages are shipped via UPS. All orders are shipped "shipper release", which means UPS will leave the package without the recipient's signature. 

• If you are unsure of your recipient's plans, they recommend sending a gift certificate.

• If you plan to be away for the day of delivery, and if you live in an area of high temperatures, please arrange for someone to pick up the package and put it in a freezer until you return home. Partially-thawed products are still usable/edible. 

• Please be advised that they cannot be responsible for refunds or replacements of orders with incomplete or invalid addresses, or gifts sent to recipients who are not available to accept packages in a timely manner.

My item(s) arrived damaged. What do I do?

Please contact their Customer Support team at [email protected] or via this request form within 14 days of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include: 

• A photo of the area of concern.

• Two full shots of the product (from the side and overhead)

• A shot of the packaging/box.

• They understand that sometimes items get damaged and they will work to resolve the situation quickly. In most cases, their partners will reship your order at the next available ship date.

Are all of your products frozen?

They offer Lobster Gazpacho and fresh Lobster Salad (and Lobster Rolls), all of which are delivered fresh and ready to prepare and serve upon arrival. Though these items cannot be frozen, the majority of their products can be frozen for up to 12 months.