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Haptic Lab Frequently Asked Questions
What is the shipping policy?
Order processing may take up to three business days. Please allow at least two weeks for custom projects to be ready to ship. Orders placed after 3 PM on a Thursday will typically ship the following Monday.
Their preferred shipping method for domestic orders is USPS or UPS Ground. They strongly recommend using UPS to ship quilts, as UPS is the only shipping method with a guaranteed delivery date and their tracking is the most accurate. They cannot ship UPS to a P.O. box. Shipping costs are based on weight, and are automatically calculated with your order.
Once your order has shipped, you'll receive a confirmation email with tracking information included. USPS can be a bit slow in updating your tracking info, please allow an additional 1-2 days for tracking to be reflected correctly on USPS.com.
What is the return policy?
All returns must be processed within 15 days of receiving the order. They're happy to issue a refund in the original form of payment for unused items in original packaging (absolutely no pet fur). Please email [email protected] to coordinate a return. Only full price items are eligible for a refund.
Customers are responsible for shipping on returned items.
Custom quilt projects are non-refundable. However, if there's a mistake on your custom quilt (a typo, incorrect location) thye'll make the alteration for you. Please email [email protected] to coordinate an alteration.
How do I hang my quilt?
Quilts make exceptional art objects and can easily be displayed with a quilt sleeve. You can view their quilt hanging guide here. If you need help creating a hanging sleeve, take your quilt to a local quilt shop-Haptic Lab does not offer this service a la carte.