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Hauppauge Frequently Asked Questions
Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?
This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders. The latest versions of WinTV v10, v8.5, WinTV v8 and Hauppauge Capture automatically update the Windows drivers to fix this error message. Questions or problems? Please contact Hauppauge support at: [email protected]
How can I find the product code of your Hauppauge product?
Hauppauge product codes on WinTV internal boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.
If I have lost your WinTV Activation Code, what can I do?
Hauppauge can try to look it up with your serial number. To find your serial number, run Prodinfo and copy and paste the results in the Problem description field below. Hauppauge will email the Activation Code to you.