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Heal's Frequently Asked Questions
When will my order be ready?
As a number of their items are made to order, please check each individual product for the estimated lead time.
In Stock: The item is in stock and will be delivered within the period stated.
Awaiting Stock: This item is on order, and the estimated lead time will be clearly stated. Once you place your order, the item will be reserved for you.
Special Order: This item is made to order. The item lead time will be indicated on each individual product.
Out of Stock: They are currently out of stock of this item. Please contact their Customer Service team to be notified when an item is back in stock.
Please note that lead times quoted are given in good faith. They are based on the best available information from their suppliers at the time of purchase. Where any delay occurs they will notify you by email at the earliest opportunity.
Is there anything I need to know before ordering furniture?
For a simple, stress free delivery, please read their guidelines below prior to placing your order.
They regret that they cannot deliver items beyond the second floor unless appropriate lift access is available. Beyond this, there is an additional charge of £15 per floor.
Any costs incurred affecting delivery will not be the responsibility of Heal’s i.e. door or window removal etc.
Upon delivery of your goods, it is your responsibility (or the responsibility of the adult acting on your behalf) to inspect each item and to sign the driver's delivery note to confirm receipt of the goods. Any claim regarding short delivery, damage to property, or damaged or defective goods must be made within 48 hours. After this time Heal's cannot be held responsible for goods that are no longer in their care. If your goods are being shipped outside the UK by an independent shipping company, it is the responsibility of the shipping company to sign the drivers delivery note on your behalf, carrying out the relevant checks.
Do they deliver internationally?
Sorry, but they are not currently delivering outside of the United Kingdom. Orders cannot currently be placed for international destinations. This includes the Republic of Ireland.