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How to get the HEIMDAL Agent logs?

• In this article, you will learn everything you need to know about the way to get the HEIMDAL Agent logs that need to be sent to their Support Team in order to get help with any sort of issues. 

• Fetching the HEIMDAL Agent logs.

How do I enable email alerts?

• Add Heimdal™ Privileged Access Management alerts in the Admin view - Alerts section

• Go in Dashboard -> Accounts -> Edit an account. 

• You should be able to see it in the grid for your current account (if you're an admin or reseller), or in the view for another simple customer account.

• A new option was added in account view, under Alerts, on the Reports column, only for users that are not SuperAdmin, Admin, or Reseller (see below screenshot).

How do Feature updates work?

• Starting with Windows 10, Microsoft introduced a new servicing model known as "Windows as a Service" (WaaS), which means that instead of getting a new version around every three years, you now receive incremental updates that speed up the integration of new features and simplify the process of keeping devices secure and supported. 

• As a result of this new servicing model, you now have two types of updates: "feature updates" and "quality updates." Both are equally important, but each one delivers a different set of improvements at different times. 

• On Windows 10, features updates are technically new versions of the OS, which are available twice a year, during the spring and fall time frame. They are also known as "semi-annual" releases, and they're supported for 18 months. 

• After the support cycle ends, you must upgrade to a supported version to continue getting security and non-security patches.