15% Off Hemp Black Coupons | Apr 2024

Can I make a return at Hemp Black?

• Original, undressed and unwashed linen black clothing (with tag) can be replaced or returned within 30 days after the original purchase date for a full refund - free and freight free. Hemp Black's return policy does not include ordinary wear and tear or damage caused by improper use.

• They usually handle returns within 2-3 working days after delivery to the warehouse. Please note that the refund may take 5-7 working days to revert to the original payment form. If you purchase from a third-party retailer, please contact them directly for information about the return policy.

When will my order be shipped?

All orders placed before 4:00 p.m. EST Monday to Friday will be shipped the next day. If you have placed an order for more than four working days, but have not received any updates, please contact their customer experience team at: [email protected] , or through real-time chat in the lower right corner of any page.

What if my package is lost?

If you can't find your package, please contact them to investigate your lost package with the carrier. You can contact the agent through hempblack's real-time chat. Com or email to [email protected].

Where can I find my tracking number?

• The delivery confirmation email they send immediately after your order is shipped from their warehouse will not only specify the items in your order, but also include the tracking confirmation number to track your package.

• If you cannot find your confirmation email and log in to your hemp black account before completing the purchase, your order details will be displayed in your hemp black account profile. Once the tracking number is available, it will be listed in your order details.

• Alternatively, you can click live chat in the lower right corner of each page, go to the order status, and then type the order number and email to receive the latest tracking information.

I used the wrong credit card. Can I change it?

• Since they do not store credit card information, they cannot change it on your order. If you have questions about the card used in the order, please contact them through real-time chat or submit a request [email protected] They will try their best to cancel your order.

• Please note that they try to send your order the next day after placing the order, so sometimes they will not be able to cancel your order.

How to adjust items in an order?

• Please contact through real-time chat or submit a request [email protected] Once you find that your order is incorrect, they will try their best to update it immediately.

• They try to make the order deliver in time, so sometimes they can't change your order. However, there is no need to worry, because they offer free returns and exchanges for most goods.

How to change the shipping address?

• If you realize that you have entered the wrong address on the order, please contact their customer experience team as soon as possible. They try to make the order deliver in time, so sometimes they can't change the address in time. In this case, they work closely with their transportation partners to try to resend your order to the correct address.

• The fastest way to contact them is through real-time chat during their working hours, but you can also contact them through [email protected].