Henry Rose Frequently Asked Questions
What is Return policy of Henry Rose?
If you are not happy with your purchase, you can initiate a return within 14 days of delivery. To make a return, you must contact them at [email protected] via email for a Return number they offer you. Once they receive your returned items, they will issue a refund for valid requests within 3-4 business days. Your refunds minus shipping fee will be returned back to the original form of payment. And this process will take up to 10 business days to post the refund to your account.
Does Henry Rose offer free delivery service?
Yes, they provides free upgraded delivery on domestic orders that are $75 and over (pre-taxes). In general, they use FedEx and sometimes in combination with USPS for domestic orders. And the delivery usually will take 2-7 business days after they ship to ship to your door.
What payment options does Henry Rose accept?
Henry Rose accepts a range of payment options such as Mastercard, Discover, American Express, Visa and PayPal.
How to return my orders?
To make a return, you contact them directly at at [email protected] via the email with your order number and the problem. And then their CX team will supply a Return number which needs to be attached to the box. Consumers will need to deliver the items back while covering the delivery cost and offer a tracking information to their CX team by emailing [email protected].
Can I get the tracking information about my order?
Once your order is delivered, you will receive a confirmation email with tracking information. You can track domestic deliveries at FedEx or USPS through the tracking number you received. At the same time, you can log into your account to check the status of your order frequently. If you haven't received your delivery confirmation within 3 business days of placing the order, please contact their customer service team at [email protected] directly.