Details
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How long will it take to receive my online order?
They try to process orders within 24 hours. However, sometimes they might need some additional time to process orders due to high volume or temporarily out of stock items. You will be notified via email or phone if an item has changed vintage or is no longer available.
What are my shipping options?
They offer regular ground shipments, 3-day, 2-day air and overnight. Please note that orders are only shipped and delivered Monday through Friday. If you prefer your order to go out on a certain day please include the shipping date in the customer notes provided on the checkout page. For urgent orders please give them a call at 1(800)331-3005.
Can I cancel or change an online order?
Yes, you can cancel online orders but time is of the essence. Online orders are processed within 24 hours so please contact us immediately by calling 1(800)331-3005.
Orders which have already been processed and shipped cannot be changed without an additional shipping fee and/or restock fee (10%).
Does Hi-Time Wine Cellars provide free storage during winter and summer months when it is too cold or too hot to ship wines?
Yes, when you purchase 12 bottle increments we provide free storage for any order which is not able to ship due to extreme weather conditions. Orders are stored in their temperature controlled storage area for up to 4 months or until weather conditions permit ground shipment. Please contact their shipping department 48 hours prior to shipping the order.