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How do I cancel my booking?

• You may cancel your booking at any time in writing by emailing [email protected]. Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of their website.

• Please note: It is possible to login and amend or cancel your booking online. Cancellations may be made right up until the day of the transfer, dependent on location. If cancelled online more than 48 hours before booked outbound transfer date and time, there will be a £10.00 administration charge (or £5.00 per booking leg) and the rest of the value of the booking will be refunded to you if already paid. 

What does the price include?

Once your booking is confirmed the price paid will include either a one-way transfer or return transfer depending on what you have booked. A return ticket included both the arrival and departure journeys for the route booked. Their shared shuttle services are priced per passenger, whereas private vehicles such as taxis and minibuses are priced per vehicle. The price paid is all inclusive and includes all gratuities and tolls. 

What is the Booking Voucher?

• Their booking voucher is produced and Emailed to you once you have made your booking. You are responsible to have the booking voucher on your person on the day of travel either printed or on your mobile device. Failure to have a copy of your voucher when you travel can result in the refusal of service by the local supplier.

• The booking voucher includes the lead name of the passenger, the price and the route from start point to end point. Instructions for arrival and departure are also included as well as the local suppliers contact details.

What if I damage or lose my luggage?

The contract for this service is between you and the supplier. As such, they cannot accept responsibility for the damage, loss or theft of any luggage or personal items in transit. Any claim for compensation for the loss, damage or theft of items resulting from the use of the service must be made to the supplier of the service and shall be subject to the laws and to the jurisdiction of the country in which the service was provided. The name and contact details of your supplier are provided on your booking voucher.

Am I able to take any animals on a transfer?

Generally, they do not allow animals on their transfers. However, this is dependent upon the mode of transfer you are taking. For the comfort of other passengers, it is not possible to allow pets to travel on board any of their shuttles. For private transfers, this is dependent on suppliers. If you are taking a private transfer, and would like to travel with a pet, please telephone them on +44 1273 828 200 and they will check with the supplier.