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What is their return policy?
Your satisfaction is very important to them. If you are not satisfied with your purchase, please let them know and they will try to fix it to your satisfaction. If for any reason you are not satisfied with your purchase, you can contact them to arrange a hassle-free return and refund. For returns, please contact their customer service team within 7 days of placing your order and they will assist you with the return process. If the wrong product/size is selected, please contact them immediately.
How much does the shipping cost?
Free shipping on purchases from CanadaVetExpress. They offer free shipping on all orders shipped within the United States, regardless of order size. For customers who want to track their shipments, they can opt for Track Shipping for an additional $6.49 before checkout. It takes approximately 48 to 72 hours for the tracking number to be reflected in the system. Orders shipped to countries outside the United States are subject to a $9.95 shipping fee.
How soon will they start processing my order?
During business days, all orders are shipped within 24 hours of placing the order. Orders placed on weekends or holidays will be processed and shipped the next business day. Across the US, their shipping takes approximately 10-15 business days from the date of shipment. Orders shipped to countries outside the US take approximately 21-28 days to arrive. If your order is not delivered within 30 business days, they will re-ship or refund according to your preference.
Do they guarantee that the tea farmers I buy are genuine?
Yes! Their product catalog includes top manufacturers such as Bayer, Merial, Novartis, Pfizer, Vic, and more. They buy directly from manufacturers or authorized wholesalers to ensure they buy and deliver genuine pet care products.