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I just ordered my game but now I see a promotion, am I eligible for the promotion?
Promotion applies to new orders only. Orders placed and processed before the promotion begins or after the promotion ends are not eligible.
Can I return my game?
New games can be returned in new condition within 30 days for a refund, subject to a 35% re-stock fee. All freight costs are the responsibility of the customer. Please contact their staff prior to any returns and request an RMA.
Can I cancel my order?
If your game has not been built they would be happy to issue a refund less a $200 administrative fee and any applicable credit card processing fees. If your game has been built but not shipped you will be subject to a 35% restocking fee and any applicable credit card processing fees.
What if my game is damaged during shipping?
Upon delivery of your Super Chexx Pro or Super Kixx Pro, please inspect the packaging for any visible freight damage. Each new game goes through a rigorous quality control inspection prior to leaving the ICE factory and is shipped wrapped to a pallet for safe transport. If you do notice any damage to the boxes, please request a product inspection while the delivery driver is on-site. The boxes and packaging are designed to protect the game so freight damage is very rare, but if the actual bubble hockey game is damaged, make sure it is noted (with pictures if possible) and have the driver file a freight damage claim with the terminal.
What if I have issues with my brand new game?
If an issue arises please call their tech support team at 716-759-0360 option 1. Their in-house technicians have over 70 years of technical expertise and can solve any issue with you simply describing the problem over the phone. All trouble shooting is done over the phone and they do not have access to field technicians. Because they do not have field technicians, you will be required to do the repairs with the assistance of their phone technicians who will walk you through the repair step by step. All repairs are user friendly.