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Hoe does the rewards program works?
You will earn Pieces every time you shop online at Whitemountainpuzzles.com. Earn 1 Piece for every dollar you spend. Why Pieces instead of Points? Well, because they are puzzle people! Plus take advantage of other fun ways to earn. Redeeming your Pieces is easy! Simply apply your Pieces at checkout for discounts and Free Puzzles!
Does White Mountain Puzzles have a store in Jackson, NH?
They are closed on the following Holidays: Easter Sunday, Thanksgiving, Christmas Day. Click on the interactive map on their homepage to get directions to Jackson, NH.
What is the Finished size of your 1000 Piece Puzzles?
Approximately 24" x 30" (give or take an 1/8 of an inch depending on the cut) which is the largest in the puzzle industry.
Do I have to register to place an order?
You are not required to register to place an order. However, if you do register you will be able to see your order history from that point on and see tracking information on your order. You will also be able to earn Points for every purchase which can be redeemed for discounts and free puzzles.
How long will it take to get my order?
Orders are shipped Monday-Friday. They strive to ship all orders within 48 hours of receipt. Orders are shipped from Kentucky. Your shipment can take 2 to 10 business days depending on your distance from Kentucky. All shipping carriers are experiencing delays. (Please allow 3-4 weeks delivery time for shipments to Alaska and Hawaii).
What does "redeem points" mean on the checkout page?
Once you register with them (select a password) you will earn 1 Puzzle Point for every dollar spent with them. You can also earn Points for referring friends to them. Once you have accrued 125 Points you can redeem for $10 off your purchase. Collect up to 225 Points and redeem for a FREE 1000 Piece Puzzle. Or keep saving your Points and redeem for multiple free puzzles. In order to claim or redeem your points you must be registered customer and log into your account.
I have a duplicate puzzle – can it be exchanged for a different one?
You may return a puzzle as long as it was purchased new and the shrink wrap has not been removed. Please return the puzzle to White Mountain Puzzles: PO Box 818: Jackson, NH 03846. Please pack it inside another cardboard box. Puzzles that are simply wrapped in paper will always arrive to them damaged and will be unsellable. The original payment type will be credited.