20% Off Turtle Beach Coupons | Apr 2024

What's your shipping policy?

• The shipping choices available from our Site's online store are estimates and do not guarantee the date of delivery. In no event will they be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery. 

• If they accept your order, they will notify you via email in an order confirmation issued by them to you indicating acceptance of your order (an "Order Confirmation").

• All orders placed after 3:00pm EST, regardless of shipping option, are processed the next business day (Monday-Friday). They only ship domestically. They cannot ship to a PO box for Ground, Expedited or Priority shipments. They observe all US national holidays.

• Before you submit your order please verify that all the information you entered is correct. If you make a mistake entering your email address, your Order Confirmation, which contains valuable purchase information such as your order number and receipt of payment, will be delivered to the incorrect email address. 

How to request a refund?

• To request a refund, please send an email to [email protected] with your order number in the subject line. 

• A sales representative will advise of your return eligibility and/or any additional action(s) that needs to be taken. You may then be issued a Return Merchandise Authorization ("RMA") number that will be emailed to you with further instructions.

• Please ship Products in its original packaging back to Turtle Beach with the RMA number clearly marked on the outside of the shipping carton. Also include the packing slip and a copy of the order in the package. 

• The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused.

• Turtle Beach will pay for return shipping on all exchanges for damaged/defective product or in cases of our order errors.

• For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable. 

Can I cancel my order?

• Because of the quick turnaround times with which they ship orders, they cannot change orders after they have been submitted. 

• If you wish to make changes to the delivery destination, you must contact the shipping vendor directly, once you receive a tracking number.

• Once an order has been placed, it cannot be canceled or modified unless the Product is unavailable. If you wish to return the Product you are responsible for all additional shipping charges to and from Turtle Beach.