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Can I change my shipping address after purchase?

• You may be able to change the shipping address, but you’ll need to contact them before they ship the item to you. 

• If you change the shipping address after the item is sent, the additional fees may be charged.

How do I track my ordder?

• All orders can’t be canceled once the order is shipped. 

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

• The tracking number will be active within one week.

What is the shipping policy?

• Orders are processed within 2-3 business days at their end. But due to COVID-19, delivery will be delayed at carriers’ side and actual delivery time will be around 30 days, and various depends on your local carrier service. 

• Exceptions: Preorders and GB items will have different delivery schedules. 

• During long holidays, they will post the shipment delay notice on the listing and you can be notified before purchasing.

• Shipping charges for your order will be calculated and displayed at checkout. 

• The current shipping charges are based on normal estimation. If the shipping address is particularly remote, they may contact you to charge extra freight.

What are the refund conditions?

• If the lost is due to address problem (like returned by the post office or carrier with reason of incorrect address), no refund will be issued.

• If the refund is due to 7- day no reason refund and the product is shipped out, they will wait for your return of the product, make sure it’s new and good for a second sale. 

• You will be reponsible for return shipping fee, they will deduct the shipping fees (including the fee they sent it out), any import tax happened (if any) plus 3% processing per order.

• If the refund is due before they ship out the product or a delivered product with quality problems approved within 7 days you received it, they will refund product cost and shipping fee, and deduct plus 3% processing per order.

What are the return policy for non-GB items?

• You can return the item for a refund or replacement within the 90 days warranty period. 

• They will usually offer you a refund or send a replacement as soon as the problem is confirmed. Please make sure the item is fully tested before sending it back, or a 10% re-stocking fee will be charged when the item is found working. 

• And please make sure the item is securely packaged when ship back to them, or the processing of refund or replacement will be delay if the item has additional damages when it reaches them.