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Expiry Date: 06/30/2024
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Celebrate Earth Month and Choose 3 Deluxe Samples Plus Receive a Free Reusable Tote Bag When You Spend $75
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What is their return policy?
If for any reason you are dissatisfied with your purchase from Origins Online, whether placed by a guide in the Origins store or on Origins.com, you may return the unused portion for a refund or exchange. Purchases can be returned to a store near you or returned to Origins Online with free shipping. Simply return the unused portion and they will be happy to credit your account with the full amount of your purchase. You can exchange your purchases for other Origins products if you wish.
What is their shipping policy?
When your order arrives, please check the packaging for any damage that may have occurred during shipping. Wear and tear on the shipping carton is normal, however, if you are shipping damaged items, keep the box, packing materials and contents and contact them immediately. If your order contains only an Origins gift card, you will not be charged standard shipping fees. Expedited shipping is $10.00 (next-day shipping) or $15.00 (overnight shipping) for orders that only include an Origins gift card. Emailing Origins Online eGift Cards is free.
Can they send me samples?
Unfortunately, samples are not available for general distribution. If you prefer to "try before you buy", please understand that Origins Online's policy is to accept returns or exchanges for products you are not satisfied with. If you want to get product recommendations or advice from a trained Online Origins Guide, they invite you to email their Origins Online Guide.
What should I do if I receive a damaged item?
When your order arrives, please check the packaging for any damage that may have occurred during shipping. Wear and tear on the shipping carton is normal, however, if you are shipping damaged items, keep the box, packing materials and contents and contact them immediately. They will provide instructions if you received the item as a gift or wish to exchange it for something else. Return shipping and units from their Build Your Regimen Custom Skin Care Kit are non-refundable. Only products purchased on origins.com can be returned.