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Should I pay the processing fee when I make a return at HomeThangs.com?
HomeThangs. Com hopes to make your shopping experience pleasant and efficient, and they strive to make you completely satisfied. However, if you are not satisfied with an item or the whole order and want to return it, please pay attention to the following cancellation and return policies:
If the order is cancelled before shipment, the payment will be refunded in full and only 5% of the handling fee will be paid. When the bill of lading and tracking number are generated for the freight carrier, they believe that your product has been "shipped". If you cancel the order after the order is shipped, the cancellation will be regarded as a return.
How can I make a return at HomeThangs.com?
All returns require a return authorization (RMA) from their customer service department. Please send email [email protected] Obtain RMA. Without RMA, they cannot process returns, grant credit, return or replace products. Before they provide any credit or replacement units, they must first have the opportunity to receive and fully check your tax return and receive the RMA form signed by you (by email or fax).
The return will be accepted within 30 working days after receiving the product. The freight of the return shall be borne by the customer. All returned items must be returned in "new" or "similar new" state, intact original manufacturer packaging and all original product manuals. After receiving, checking and verifying that the product is in "Nu Skin" status, a full refund will be provided on the purchase price of the product, excluding any original freight and 25% restocking fee.
- If you reject the goods for any reason other than damage to the goods or their wrong transportation when you deliver them to a commercial shipping company, the goods shall be deemed to be returned and the above fees shall be charged. 10% extra charge and any additional freight carrier fee will be charged to you.
Does HomeThangs.com provodes a warranty?
Most products have a manufacturer's warranty, which is contained in their packaging or documentation. They do not provide any warranty except the manufacturer's warranty.
Please note that mirrors, natural stone countertops, natural stone statues, statues, pavilions, customized products such as saunas, customized showers, or any other customized or special customized products may not be returned. If the customized products are damaged during transportation, they will assist you in making a freight claim.
What should I do if I receive damaged items?
Please make sure you can be reached at the phone number provided in the order. The shipping company will contact you to arrange the delivery time. If no one answers the phone, the driver will not deliver the goods. If the transportation company cannot reach you within 2 days, the item will be taken back to the warehouse and a redelivery fee will be charged in addition to the freight.
Please make sure to check the outer boxes of all boxes before the driver leaves, and indicate any damage on the delivery receipt. They can only replace or refund in case of damage indicated on the delivery receipt.