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Hotel Xcaret Frequently Asked Questions
Is early check-in and/or late check-out possible?
Hotel check-in time is 3:00 p.m. and check-out time is 12:00 p.m. Early check-in (1:00 p.m.) and late check-out (2:00 p.m.) are available, subject to availability, and at an additional charge. If you arrive before check-in, they will arrange an area for you to secure your luggage. You will also have access to our facilities and restaurant so you can enjoy your trip to the fullest.
Will my credit card be charged when I make a reservation on the website or by phone?
Yes. In order to guarantee your stay, you must complete payment with a valid credit card. All reservations made on their official website or at our contact center are subject to 100% of the total reservation amount.
What do I do if I have any special requests?
When you make your reservation, they will show you a section in which you can send them your request. Please remember that whenever you make a reservation, they will show you a section in which you can send them your request. Please note that any special requests are subject to availability and/or additional charges may apply.
Do Hotel Xcaret México, Hotel Xcaret Arte and La Casa de la Playa have an adults-only section?
The Hotel Xcaret México and Hotel Xcaret Arte have 900 suites with ramps and wheelchair access, as well as fully equipped suites. The beachfront villas have 63 suites.
Casa Fuego at Hotel Xcaret México is an adults-only (+18 years) section facing the Caribbean.
Hotel Xcaret Arte is adults only. It welcomes young people over 16 years old, as long as they are accompanied by a parent or legal guardian.
La Casa de la Playa is an adults-only (+18 years old) boutique hotel.