60% Off Houzz Coupons | Apr 2024

How to cancel my order?

• You may cancel an order within 30 minutes after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order.

• Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.

• If you would like to cancel an order after 30 minutes, you should contact Houzz Customer Support by clicking the "Contact Houzz" button on the Your Orders page, if the item was sold by Houzz, or click the "Request Cancel Order" button, if it was sold by a third-party seller.
  

• Please note that they cannot guarantee that your order can be canceled after 30 minutes, but they'll try our best to help.

What if my item arrived damaged or defective?

• You can find full information on the Damage and Defect policy here.

• To initiate a refund or replacement, go to the Your Orders page and select the "Return or Replace Item" button for the order and follow the instructions. Photos of the issue are required

• If the "Return or Replace Item" button is not available it is because the issue was reported outside of the Return Policy. You will receive an email confirmation that your request has been submitted.
  

What if I received the wrong item?

• Log in to your account to access the “Your Houzz” section of your profile (found in the upper right hand corner). Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you would like to return. Please select “Wrong item delivered” as the reason.

• Please include photos of the incorrect item received in the request. You will receive an email confirmation that your request has been submitted. Houzz or the seller will follow up in 1-3 business days with next steps on your replacement.