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How can I know the delivery scope and delivery fee?
Currently, Online delivery area covered 301 cities in China. They provide parcel delivery and truck delivery in 301 cities. You can check your delivery area availability and delivery fee by filling in address and zip code at shopping cart page with products added.
How to book assembly Service?
IKEA offers two kinds of assembly services within delivery areas in China.
Book assembly service via platform "Wanshifu": Please place an order first, then scan QR code with WeChat to book assembly service on the platform.
Book IKEA assembly service: Place an order first, then choose the assembly service in shopping bag , IKEA customer service will contact you to confirm assembly service fee and service time based on products you had already bought.
What if the product is out of stock?
The availability of the items is shown on the IKEA website. If you are reminded that "the product is out of stock" in shopping bag, it means that the product is out of stock in this area, you can buy in retail store after checking the stock on the website or move to wish list and buy later.
What payment methods does IKEA accept?
When shopping in offline IKEA stores, you can pay with Cash, Alipay, Wechat Pay, credit and debit cards including VISA, MasterCard and Union Pay, Apple Pay, Check, IKEA gift card and IKEA refund card.
When shopping at IKEA online, you can pay with Alipay, Wechat Pay, and Union Pay.
What if I experience payment error online?
Top reasons for payment error and solutions:
It may happen that your bank card does not have e-bank functionality. Please inquire with your local bank service centre for more details.
It may happen that your bank card has payment limitation on specific regions. Please try another bank card.
It may happen that your bank card is expired, invalid, reported as lost, or has insufficient balance. Please inquire with your local bank service centre for more details.
It may happen that the external payment system has date transfer delay. Please refresh the website and try again later.
It may happen that your account has payment amount limitation. Please contact your payment solution service centre, to inquire about alternative solutions, e.g. increase payment limit temporarily.