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IRO (48)
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Editors' Pick 5
Coupons 1
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IRO Frequently Asked Questions
I received a refund confirmation email, but it is still not in my account, is this normal?
After the confirmation is sent, please wait 2-3 business days for the refund to be sent to your account. This processing time varies depending on your payment processor. paypal refunds will be issued within 5 minutes of the email confirmation. If you do not receive a refund after this time period, please contact customer service.
Can I cancel my order?
You can cancel your order by contacting their customer service at +33 1 43 16 09 29 immediately after placing your order. If your order has been processed by their shipping team, they cannot guarantee that your order will be cancelled. If this is the case, you will need to return your order upon receipt.
When will my account be charged?
When your order is shipped, the charge will be applied to your credit card. If your order is partially shipped or shipped in two separate packages, the charge will correspond to the item(s) shipped.
Will I be charged a restocking fee?
IRO offers one free return per order. If you decide to return another item after using the prepaid label, the return fee is your responsibility. To find it, follow the return procedure in the package, or go to the bottom of the page and click on "Shipping and Returns". Returns during the IRO.ARCHIVES sale will be at your own expense.
Can I pay for my order with a gift card?
They do not currently offer gift cards.