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I Saw It First (13)
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I Saw It First Frequently Asked Questions
How long does the refund take?
Their goal is to process all tax returns within 21 calendar days. Once your tax return is processed, they will provide you with the latest information at each step. An automatic confirmation email will be sent from the first time they see it, and the refund will be sent back to your original payment method. If any items are not returned according to the conditions listed in their refund policy, members of their customer service team will contact you to discuss your choice.
Can I return a product?
You can return all items without wearing and with intact labels within 21 days. They cannot return cosmetics, beauty products, perfume, masks, earrings and perforated jewelry.
Swimsuits and underwear can only be returned if the sanitary seals are intact.
What is their shipping policy?
All delivery times are estimated, subject to the delivery by the courier. Weather and unforeseen events may also cause minor delays.
*Due to bad weather conditions, delivery may be interrupted in some areas. Please check your tracking link for delivery updates.
*Due to the outbreak of coronavirus:
If possible, choose a preferred safe location through express service.
If you are self segregated, the courier will deliver your package as usual and stand outside a safe distance until you receive the package.
If you can't come to your home, friends or family members can pick up your package with your ID card at your local customer service point.
They also suggested that if a signature is required at the time of delivery, please use a pen or stylus instead of a finger.
Please note that there may be some delays during this period, but they appreciate your patience.
- Please note that customers in the United States, France, Spain and Italy may face delays.
- It is also important to recognize that there is currently no evidence that you can infect coronavirus from packages and letters.