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Janie And Jack (50)
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Janie And Jack Frequently Asked Questions
How do I place order?
Ordering at Janie and Jack's Online shop is easy. From the product page, simply select the size of the item you would like and the quantity and click "Add to Bag".
When you are finished shopping, click on the Shopping Bag button at the top of the page and follow the instructions to check out.
If you would like additional assistance placing an order, please contact Customer Service at 1-877-449-8800. For credit card security, they do not accept orders via email.
How quickly will my order be processed?
All domestic orders received prior to 9:00 a.m., Pacific Standard Time, Monday through Friday, are processed within 1-2 business days. Flat Rate Standard delivery takes up to 10 business days after your order has been processed.
Rush delivery takes up to 5 business days after your order has been processed. Express delivery is available for an additional charge. Orders going to Alaska, Hawaii, PO Box/APO/FPO addresses and U.S. territories are shipped via U.S.P.S Priority Mail or UPS Surepost.
Do they ship outside the United States?
Yes, janieandjack.com currently ships to several countries in Europe, Asia & Pacific, North America, and the Middle East as well as to Military (APO/FPO) addresses and U.S. Territories.
Additionally, the site accepts all international billing addresses. Customers with United States military APO/FPO addresses can continue to shop on janieandjack.com.
How can I cancel my order?
If you would like to change or cancel your US order, please contact Customer Service at 1-877-449-8800 within 30 minutes of placing your order Monday through Friday, 6:00 AM. to 6:00 PM (PST). They’ll do their best to cancel your order at this point.
However, please keep in mind that their systems are designed to get orders on the way as quickly as possible, and they’ll be unable to cancel your order if it’s already entered their shipping & handling process.
Can I receive a price adjustment on my purchase?
A one-time price adjustment will be permitted within 7 days of purchase on full priced items with original receipt. All adjustments are refunded in the original form of payment.
Price adjustments on in-store purchases can only be made at the store at which the item was purchased.
Price adjustments on online purchases can only be made by contacting Customer Care.