Promo Detail: All new mailing list members will immediately receive a 10% off your order.
Expiry Date: 08/19/2024
Promo Detail: All new mailing list members will immediately receive a 10% off your order.
Expiry Date: 08/19/2024
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Expiry Date: 08/19/2024
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Free Glitter Dazzle Eye Topper On Storewide (Minimum Order: $25) at J.Cat Beauty
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How much is shhopping?
U.S. Domestic orders whose sub-total reaches a minimum of $30 (after any discounts and pre-tax & shipping) will be shipped free of charge via USPS First Class & Priority/ UPS Ground.
U.S. Domestic orders under $30 (after any discounts and pre-tax & shipping) will be subject to a flat rate of $7.25 shipping and handling.
If you want to receive your order sooner, you may choose the USPS Priority Mail/ UPS 3 Day option of the flat rate of $12.45.
Canada orders have the option to ship via USPS First Class International at the flat rate of $12.45 USD or USPS Priority Mail International at the flat rate of $30.55.
All Canadian orders are subject to duties and customs fees, determined and charged by the governing border agency at the time of delivery.
Why has my package not arrieved yet?
If your package has not arrived, please allow 3-7 business days from the date of delivery. For orders that say “Delivered” on USPS that are not delivered, please contact your local postal office for package status.
To file a claim for lost/or stolen package please visit USPS online.
Please note: J. Cat Beauty will provide and assist you with the required information needed to complete the claim, but it is the customer's responsibility to file the claim with USPS.
Before checking out of your shopping bag, please review / confirm your shipping address one more time.
Any package returned to them due to an incorrectly entered address, please contact them immediately and notify their Customer Service Team, [email protected].
If your package is returned to them, they will contact you and arrange for reshipment. If you do not want your package reshipped, they will refund your purchase total minus the cost of initial shipping & handling fees.
What if my package arrieved defective or incomplete?
If any item(s) are received damaged or defective, please email them at [email protected] with your Order Number and photos of the damaged item(s) to expedite the process of a replacement or refund within 10 days of the delivery date.
They may require that you return the original item to them for your refund or replacement. If you email them after 10 days of the delivery date, you are not qualified to receive a refund.
If there are any other issues with your order please also notify them within 10 days.
Can I return or exchange an item?
To return or exchange item(s), please email them at [email protected].
Any returns or exchanges must be made within 10 days of delivery. Please note that shipping & handling fees are non-refundable. They do not offer pre-paid postage.
If you are exchanging an item(s), please leave a note with your Order Number and the item you would like to exchange it for.
How do I cancel my order?
You may cancel your order if your order has been made within 1 hour.
Please email them at [email protected] so that them can process an order cancellation.
If your order has already been shipped, then the order cannot be cancelled.
You are able to return the items and request a full refund minus shipping costs.
Please see their Return Policy above for details and requirements.