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What is their shipping policy?

• Due to a large number of orders and USPS, you may encounter delivery delays. The actual delivery date may vary according to the source, destination, date and time of post office acceptance and other conditions, without any guarantee.

• All orders are shipped from Monday to Friday, except holidays. Unfortunately, they cannot process orders on weekends or holidays. Orders placed at 11 a.m. Eastern time will be shipped within about 3 working days.

• Currently, all States / provinces in the United States and Canada are transported through USPS. They currently do not ship to the United States Virgin Islands or international (except Canada).

• It takes up to 7 working days to ship goods in the United States; It takes up to 10-15 working days to ship to Canada.

• Please note that the price is displayed in US dollars. The freight shown at the time of checkout does not include any import fees, taxes and brokerage fees, which are borne by the recipient; Please consider these potential costs before placing an order. Rejected packages will be returned to kiss at the customer's expense. The value of the goods will be refunded, but neither the first shipment nor the return will be refunded.

• Sorry, each order can only be sent to one address.

What is their return policy?

• Accept the return within 30 days from the delivery date. Please note that refunds are only allowed if the items received are damaged, defective or incorrect; Items must be unused and well packed. Fraud prevention does not allow refunds until damaged, defective or incorrect items are received at kiss USA warehouse. 

• If you are not completely satisfied with the product you purchased from their website or joahbeauty. For whatever reason, please return it to them as it is. Your refund will be issued immediately after receiving the goods in kiss USA warehouse. The return freight and handling charges shall be borne by the customer. Sorry, they can't return your original freight unless the return is caused by product defects.

What do I do if I received a damaged item?

• In order to prevent fraudulent claims, once they have USPS services, they will not be responsible for the package. If your package is stolen / lost or damaged by USPS, they cannot replace these items. USPS is responsible for all lost packages. 

• Please contact the nearest USPS to resolve any shipping issues. If you can provide USPS claim number and details, they may provide further assistance in this regard. Otherwise, they can only track your package.

How to track my order status?

When your order is ready for delivery, you will receive a delivery confirmation email. Most orders are shipped within 1-2 working days after placing an order. The email will contain shipment details, tracking numbers, and links to the site of the selected operator. To track orders, click the tracking number near the bottom of the email.