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How about the shipping policy ?
For 2nd day and Next Day delivery, please ensure you place your order before 12pm EST weekdays. All Ground weekday (non-Holiday) orders placed before 12pm EST will ship within 2-3 business days if your address is verified. All orders from Mon-Fri (non-Holiday) placed after 12pm EST as well as all orders placed on Saturday and Sunday will be shipped the following business day once inventory is confirmed, address is verified and order is processed*. Orders will be delivered via FedEx between 9am-5pm on weekdays only. Free shipping services and expedited shipping fees at checkout includes Hawaii & Alaska using the USPS service. At this time, Joe's does not include a Return Mailing Label for orders shipped to Alaska or Hawaii.
What is the return policy about ?
In the event that you are unhappy with your purchase from either JoesJeans.com or their retail store, will gladly accept a return within 30 days of purchase. We will inspect and process your return. Your refund will be applied to your original method of payment within 14 business days of receipt to JOES JEANS ONLINE STORE, 19801 S. Santa Fe Ave., Rancho Dominguez, CA 90221. Posting to your credit card account could take an additional 10 days depending on your credit card company. All promotional offers listed at joesjeans.com cannot be combined with any other offers or previous promotions and cannot be applied to previous purchases.
How about the international delivery policy ?
JoesJeans.com currently ships to the following countries: Canada, United Kingdom, France, Mexico and Australia. Your order will be delivered by UPS who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery.