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Johnny Bigg Frequently Asked Questions
What is their shipping policy?
Usually, delivery is a fixed fee of $10, or they provide free delivery for orders over $50. This may vary depending on the details of the promotion.
Please note that order processing and delivery may take 24-48 hours. During the peak sales period, they may encounter a delivery delay of up to 4 days due to the number of orders received.
Once shipped, the order may take 3-5 business days to arrive, depending on your location.
Please note that day 2 and day 2 deliveries only apply to orders placed before 12:00 pm EST. During the peak sales period, due to the large order volume, the next day and the next day may not be delivered.
Once your order leaves their warehouse, you will receive an email with the tracking number and a link to their tracking portal.
What is their return policy?
They hope you like your Johnny bigg products, but if you are not completely satisfied, you can easily return them for free through their online return portal.
Follow the following three steps:
Select the items you want to return in their return portal. Download your return label. Send it back to them.
They accept refunds for all purchases that change their mind. Once the return arrives at the warehouse, the refund may take up to 2 weeks to process and your account will be credited. You will be compensated in the same way you paid in the past.
To get a refund, you need to make sure that you have a receipt as a proof of purchase and that the item has not been worn or washed and is in its original state.
Unfortunately, the exchange cannot be processed at this time. If you want to purchase a product different from the one you ordered, you need to accept a refund and reorder through their online store.
For health reasons, there is no reward for buying underwear unless it shows genuine manufacturing defects.
Although their headquarters is located in Sydney, Australia, their return address is Los Angeles, California.
- If you need help, please send an email to [email protected] Or contact them at + 61 2 9699 0896.