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Jouer (50)
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Jouer Frequently Asked Questions
How about shipping policy?
For most domestic orders. we ship via Fedex. If your address is a P.O. Box, your package will be shipped by USPS. In order to qualify for free domestic shipping, orders must be $45 or more (excluding taxes and after discounts are applied).They ship their products all over the world. Currently,they are not able to ship to China, Turkey, Russia, EU or UAE.
In order to qualify for free international shipping, orders must be $75 or more (excluding taxes and after discount has been applied).
What is the delivery time?
They want to get your product to you as soon as possible. Their small (but mighty) team processes all orders within 1-3 business days of receipt. Orders placed on Friday after 10:00AM PST, Saturday, and Sunday will be processed the following business week.
How about return policy?
They accept returns for unopened or gently used products within 30 days of delivery.Please note, they will deduct the return shipping label cost from the total refund amount.
Items purchased with a gift card will be refunded back in the form of a Jouercosmetics.com e-gift card. Your account will be credited within 10 to 15 business days from the day a return is received to 19801 Nordhoff Pl #111 Chatsworth CA 91311.
Please allow 1-2 weeks for return processing. You will receive a notification email when your return has been processed, and refunds will take an additional 1-3 business days to credit back to the original form of payment.
Can I cancel the order?
They accommodate shade exchanges for their foundation and concealers only. If the shade you purchased is not to your liking, you have within 14 days of receiving the product to start the exchange process.
What payment options do they accept?
They gladly accept Visa, Mastercard, Amex, Discover, Paypal, Amazon Pay, Afterpay, and Apply Pay*.