Juara Skincare Frequently Asked Questions
How long will my order be delivered?
Orders require 2-4 business days to process before being shipped from their warehouse in Texas via Standard Ground Shipping (3-5 business days) unless an expedited shipping method is selected at checkout. Expect longer delivery times to Alaska & Hawaii.
How can I return my products bought on juaraskincare.com?
- Connect with their Customer Service Team
Their team is available Monday – Friday, 10am – 5pm EST. Either call them at 212-228-9601 or send an email to [email protected] to receive a Return Code.
- Provide Original Purchase Information
Order or Invoice of original purchase
Full first name and last name as appeared on the original purchase
Email address and phone number
Product(s) being returned
Reason for return
Please pack the products safely to avoid damages in transit and mail to the designated address. Please also include the Return Code in the “ATTN:” line of the address. Be sure to include a copy of your invoice and Return Code with your package. Please use a trackable and/or insured shipping method as they cannot be responsible for lost return shipments. Returns will be processed within 5 business days of receipt and a full refund minus the shipping & handling charges of the original purchase will be issued to the original form of payment.
How long do JUARA Products last?
JUARA products contain natural, botanical actives, therefore, they recommend using within 6-9 months after opening. JUARA Cartons & Bottles are marked with a jar containing 9M or 6M depending on the product. Storing JUARA products in a cool environment also helps maintain shelf life, though they recommend, as with natural things, that you use it as soon as you get it!
Does Juara products really work?
JUARA spends time looking for the right active ingredients and making sure they work, and there’s enough to work. Their botanical ingredients are inspired by the beauty secrets of Bali – originating in natural healing, and confirmed by science. Their plant-based actives are proven to keep skin hydrated and healthy, so that skin can keep itself healthy and youthful. It’s the concept of, “you don’t feed a woman vegetables, you teach her how to plant a garden and grow her own vegetables!”
Are products in Juara Skincare all natural?
JUARA believes in nature meeting science, and having respect for the environment. They’re vegetarian, with a belief that natural is great, and science sometimes makes things better. That being said, they respect the world they live in, so they try to stay as wholesome, clean, and close to the earth as possible, without giving up on innovation and the elegance of our products.
