10% Off JUICESTORE Coupons | Apr 2024

What is the exchange policy?

• Upon inspection and approval, Exchange or Store Credit will be provided. Returns are issued in the form of store credit only-no cash refunds

• All sales items, discounted and promotional merchandise, including any discount/promo codes used are final and are ineligible to be returned or exchanged. 

• JUICESTORE does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended that customers use a reputable form of logistics with a tracking number.

• JUICESTORE will not accept any returned merchandise without any written communication via email.  

If I receive the damaged goods, what should I do?

• For damaged goods, you may submit an exchange request to the online store only and cannot do so at any of their physical stores.

• Please allow at least 10 to 15 business days for your return to be processed by their warehouse personnel. They operate within the Hong Kong calendar and local time (HKT). You will receive an email notification upon completion of the exchange process. 

• In regards to special releases and sale items, the number of processing days for damaged goods may be subjected to change.

What is the shipping policy?

Pending order verification and credit approval, orders will be dispatched usually within 5-10 business days once the order is confirmed (excluding public holidays). Additionally, dispatch delays for some orders may occur due to the high volume of orders placed during promotional periods or sales. Saturday, Sunday and Hong Kong public holidays are not considered business days.